Student FAQ's due to COVID-19 Campus Closure

Columbia College COVID-19 FAQ’s for Students. Updated 8/22/2020

Q: Is the Campus closed?

A: Campus is currently closed. As of August, 24, 2020, there will be limited access for essential needs.

Q: Is the Food Bank open?

A: The food bank will be open on Thursdays, by appointment only, starting August 27th. Please email your request  from your Student Email account only  ( ) to  or call (209) 588-5111.

Q:  Are Parking Permits Required for Students?

A:  Parking permits are not required for students during the fall semester.  However, the Parking Management Bureau did not disable the ability for students to purchase permits until August 20.  All students who have purchased permits will automatically receive a refund, but due to a backlog of work, it is expected to take some time to complete all of the refunds, upwards of 90 days.  If you have not received your refund within 90 days, please contact the Parking Management Bureau at 1-800-700-4417.

Q: Can I still meet with my tutor?

A: Academic Achievement Center is closed, but online help for tutoring is available!

Current Schedule for Embedded Tutoring Sessions

During the campus closure we will still be offering tutoring through online formats. We ask that if there is an embedded tutor in your class please contact them for information on additional tutoring session.  

Current Schedule for Appointment based tutoring  Please note you can look at the schedule by tutor or by subject. 

For other needs please email, please include the subject you are requesting help for and times that you are available for tutoring. The instructional Technician will be in touch within one business day to set up the appointment with an available tutor. 

FREE Online Tutoring is offered to all students through NetTutor. For detailed information on how to sign in see here:  More information  available here.

Q: I am on academic/progress probation/disqualification, how will I register for classes if the admissions office is closed?

 A: You may meet with a counselor by phone or via video conferencing (via Zoom). Contact the Counseling Office at (209) 588-5109 for an appointment. Your counselor can walk you through the process.

Q: Who should I contact if I am experiencing technical difficulties?

 A: Email the IT Service Desk at service for call 209-575-7800, or if related to your Canvas course, contact your professor at the email provided on your syllabus.

Q: How long will the closure last? When will we return to classes?

A: We are following the Governor's guidelines. Remote learning will continue for most of the Fall courses.

Q: Who do I contact in order to schedule a counseling appointment?

A: Students can call (209) 588-5109 in order to schedule a remote counseling appointment.

Q: Can I still meet with the Career Center staff?

A: Career center meetings will still take place over phone or video. Here is a link to the career & job placement website:

How to schedule a career center meeting: 

  • Students can go into their starfish, select career services, and sign up for a time that works best for them.
  • Students can email .
  • Students can click on this link , which will take them directly to book a career center meeting in starfish. 

Here is a video about online career service access and how to book a meeting.

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