General Complaint Procedure & Information General Complaint Procedure & Information

Complaint Procedures

Most complaints, grievances or disciplinary matters should be resolved at the campus level.  This is the quickest and most successful way of resolving issues involving a California Community College (CCC).

Please review the following YCCD Board Policy's

7-8006 - Citizen Complaints Concerning Employees
7-8039 - Complaints Concerning Employees
5530    - Complaint Policy
4-8063 - complaints Concerning Instructional materials

To file a complaint to please fill out and print the following form: Columbia College Complaint Form. please submit the form to the appropriate administrator or office using the Complaint Flowchart. if you are unable to determine the appropriate office or administrator complaints may be submitted to the Vice President of College & Administrative Services office located in Manzanita 10.

Should you wish to appeal a decision regarding a prior complaint please use the following form: Columbia College Appeal Form

for additional information regarding complaints please contact the College & Administrative Services office at (209) 588-5112.

You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources.  Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at if your complaint is associated with the institution's compliance with academic program quality and accrediting standards.  ACCJC is the agency that accredits the academic programs of the California Community Colleges. 
  • To the CCC Chancellor's Office by completing the CCCCO Complaint Process Notice Form if your complaint does not concern CCC's compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor's Office website at College District Discrimination Appeals

Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

The California Community Colleges Chancellor's Office (CCCCO) has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b).  If anything in this disclosure is out of date, please notify the CCCCO at 1102 Q St., Sacramento, CA  95814. This disclosure was last revised on 5-09-11.


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